Q: Do I have to take off work in order to work with an interior decorator?

A: The SWAT Design Team for Decorating Den Interiors’ decorators meet with working families regularly. We understand how valuable your time is. We simply ask that all participating adults be present during the initial one-hour consultation and during the following design selection appointment. After that initial project is complete, we’ve found that decorators and their clients can work with more comfortable and accommodating schedules. Our decorators are dedicated to our customers, and love working with you to create amazing spaces! With that in mind, most of our full-time decorators take appointments during business, daylight hours, to ensure the best results by incorporating the proper natural lighting into the design. For those who simply cannot meet during business hours, The SWAT Design Team for Decorating Den Interiors may have decorators on staff that take night and weekend appointments. Please request this accommodation upon calling to set up your consultation.

Q: What is your hourly rate?

A: For every new client, our initial consultation is always complimentary. (See “How We Work”) Most of the time, we do not charge an hourly rate for our time because our services are paid for with the purchase of home interiors furnishings from our curated selection of suppliers. We do offer additional services at an hourly rate of $125 if your design needs don’t include the purchase of new items. We can provide space planning, furniture placement, hanging pictures, paint selection, as well as personal shopping for remodeling projects.

Q: How can you offer free design services?

A: Think of The SWAT Design Team for Decorating Den Interiors as a furniture store on wheels. We have thousands of samples that we bring to you in one of our Color Vans. Decorating Den Interiors works with more than 100 brand name manufacturers from across the globe, providing fabulous furniture, area rugs and accessories, lighting, window and wall coverings, upholstery and custom bedding. We bring the world of home décor to you. We can offer free design services because of our ability to purchase items from our vendors at a discount and sell at the manufacturer’s suggested retail, just like local furniture stores.

Q: What happens on my first appointment?

A:Before your first appointment we will mail you a Pre-Appointment Packet. It includes some information about our business and our decorating experience. There will also be a few worksheets for you to fill out prior to your appointment that we will look over when we first arrive. They include simple checklists and short-answer questions that help us know what your decorating priorities are, along with average budget estimates. One thing we like to do when we first meet a client for the first time is to take a quick tour of your home. This will give us a sense of the architecture, the layout of your home, your lifestyle,as well as future decorating plans. Then we will sit down with you and go through the portfolio together, so that you can see some of the work that we’ve done, and we can see what styles you’re most drawn to. We cover a lot of information on that first appointment, including design ideas, priorities, and budget ranges, along with viewing “Before and Afters” in our portfolio to help get a sense of your style. At the end of the appointment, we’ll discuss a Master Plan for your house, listing your priority projects first and then discussing your first project in depth. We’ll also discuss budget ranges for that first project, and set our next appointment to start working on it together. Now the fun begins!

Q: How do I determine a budget for my project?

A: Many people think that working with an interior decorator is expensive. However, it doesn’t have to be. When you work with The SWAT Design Team for Decorating Den Interiors our initial design consultation is always complimentary – this is where we help you figure out your desired style, project priorities, and comfortable budget range. Since we work with a wide variety of products and suppliers, we can help you determine a budget range that is comfortable for you based on your priorities. Once we’ve established your budget, you can relax and know that everything we show you will fit within the budget you chose for your project.

Q: Is there a minimum or maximum project size?

A: At The SWAT Design Team for Decorating Den Interiors, we have a pretty simple design philosophy: We believe your space should express your tastes and support your lifestyle. And the whole process should be as easy and enjoyable as possible. From choosing paint colors or accessories to remodeling or redecorating your entire home or business, there is no project too large or too small. Just give us a call to get started!

Q: Do you shop with me in other stores?

A: The SWAT Design Team for Decorating Den Interiors works like a furniture store on wheels, and we do all of our design work in your home or office. We bring everything to you, and you pick items from our many vendors in the convenience of your own space. For items we may not find in our catalogs, we are happy to bring back accessories from our warehouse the day of your Big Reveal to work in with your existing accessories. For things we are unable to provide—constructional elements for remodeling projects such as sinks, bath tubs, etc.—we are happy to go shopping with you at an hourly rate.

Q: What’s the timeframe to get everything in?

A: The SWAT Design Team for Decorating Den Interiors is a professional design service franchise. We will proudly and efficiently handle every detail of your project. Within those details, the decorators and design assistants can only control so many of the steps that it takes to put your project together. In the design industry, we must work alongside freight companies and supplier manufacturers that do their best to complete your orders without error. Unfortunately, shipments occasionally come in with damages or may be delayed due to unforeseen backorders. Your decorator and team do their best to catch those issues before your delivery, but these types of mishaps may lengthen the project completion time. Once your order is started, your decorator will give you an estimated timeframe for completion, but please note that situations out of our hands may lengthen the delivery date. Your decorator will keep you informed along the way. Please know that every person on our team strives to get every detail perfect for you in the most efficient manner possible. We want to take care of everything and make sure the process is easy and fun for you all the way to your BIG REVEAL!

Q: Is it returnable?

A: After over 40 years as a leader in the home furnishings and interior decorating industry, our reputation remains at the highest possible level. Each of our design professionals has the experience, training and creativity to make us one of the area’s most sought after design firms. Our design appointment process ensures each customer that they will love their project because THEY help design it! Your decorator will narrow down the best design solutions for you based on your style and budget, and then YOU choose your favorites. This way, when the project is complete, the space truly reflects your personality. We enjoy customizing each project based on your particular style. Given our vast range of suppliers and the products they offer, we do order products specifically for each customer, and cannot carry all of our products in stock. In the rare occasion that a product is not met with satisfaction, defective items will be replaced at no cost to you, or exchanges may occur with possible restocking fees.

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